Terms & Conditions

A1. Introduction and definitions

In these Rules “the Company” means Caddi Group Ltd (and all of its subsidiary companies trading as Caddi Club) which provides the Club and its facilities for the benefit of the Member; “the Club” means Caddi Club; “Member” means the individual who holds the membership; “Guest” means any of the Member’s invitees or other participants in the booking; “Rules” mean the terms and conditions of booking set out below.

It is a condition of booking that Members and Guests agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Members.

The Company has created these Rules for the mutual enjoyment of Members and Guests. The enforcement of these Rules is for the good of all Members and Guests. No Member or Guest will be judged on the basis of their race, gender, marital or civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.

A2. Bookings and fees

Members must be at least 18 years of age. All Members are required to pay for their booking at the Club in advance. The Company reserves the right to refuse a booking from any applicant for any reason.

Bookings are non-transferable and non-refundable, unless there is written agreement to the contrary. If any booking fees or charges incurred are not paid when they fall due, the Company reserves the right to temporarily refuse access to the Club until such time as full payment has been made.

All bookings will be regarded as provisional until payment in full has been received. If any fees or charges incurred are not paid prior to the booking, the booking may be terminated without notice.

Any postponement of confirmed and contracted business, or any Public Health Emergency declared by Public Health England, the Chief Medical Officer for England, or any law or action taken by the UK government or a UK public authority that directly affects the operation of the booking, will be considered as a cancellation. However, provided the revised date is agreed (subject to availability) and takes place within 12 months of the original date, payments already received by Caddi Club shall form a credit towards the future booking.

A3. Entry

All Members and Guests are required to register at the reception desk. Members may bring a maximum of 3 Guests per visit, for all tiers of membership. All Members must be at least 18 years old.

Members may bring children as their guests during the Company’s off-peak hours, which are Monday to Thursday, 7am to 5pm. The Company does not hold any responsibility for the ability to provide goods and services to a booking where the Guest group size is greater than 3, without prior written agreement to the contrary. The Company reserves the right to refuse admission to any Guest without explanation.

A4. Use of facilities and services

Club opening hours are fixed by the Company and are subject to change without prior notice. The Company may at any time close the Club’s premises or any part of them, without notice, in order to execute repairs, alterations or redecoration, to accommodate external events, to facilitate Club programmes, or on certain holidays.

Only members of staff or a nominated third party (the “Golf Professional”) may provide professional golf coaching services within the Club (“Lessons”). Members and Guests are requested to arrive at the Club 5 minutes before the official start time of the Lesson.

Simulator bookings are refunded on a sliding scale by how much notice you give: 48 hours or more, the full value as Caddi credit, or the money back to your card less a £5 admin fee if you ask for it; 24 to 48 hours, the full value as credit; 12 to 24 hours, half the value as credit; under 12 hours, no refund. Credit refunds require a Caddi account. Lessons follow the same scale, with no admin fee, refunded in whatever was used to pay. Lesson credits are whole 30-minute units, so a half refund is rounded down.

If Members or Guests are late for their Lesson or booking, the booking time will be reduced accordingly. If they are more than 20 minutes late, the booking may be cancelled. The Company may refuse entry if a Member or Guest arrives later than the start time, or may ask any Member or Guest to leave the Club if they feel theirs, or another’s, safety or enjoyment is in jeopardy. The Company reserves the right to refuse entry to the Club’s premises at its absolute discretion.

It is the Member’s or Guest’s responsibility to ensure that they are capable of undergoing any activity within the Club. All activities are pursued at the Member’s or Guest’s own risk, and under their own medical advice. Whilst every effort has been made to ensure the accuracy of the booking schedule, the management reserves the right to cancel or reschedule a booking at short notice.

Proper attire, as determined by the Company, must be worn in the Club. Footwear must be worn at all times, and Members and Guests are requested to wear appropriate clean footwear.

With the exception of dogs, pets are not allowed in the Club without the Company’s prior approval. Dogs must be well-behaved and appropriately house-trained, and kept on a lead at all times.

Smoking is not permitted anywhere in the Club. Only drinks purchased from the Club should be consumed within the Club. No alcoholic beverages or drugs of any kind may be brought into the Club, and violation of this rule will result in immediate expulsion. Members and Guests shall not use the Club’s facilities whilst heavily under the influence of alcohol or drugs; in the event they do so, this is entirely at their own risk.

Mobile phones are allowed in the Club, however Members and Guests cannot take photos or videos of other Members or Guests without their prior permission, and are asked to be considerate of others when using a mobile phone. Be considerate of others: loud or abusive language will not be tolerated.

Club property, including golf clubs, balls and tees, is provided as a courtesy to Members and Guests during Club usage only. Removal of Club property from the premises may result in legal action. Members and Guests are required to leave bays clean and tidy, and, as a courtesy to others and for health and safety reasons, equipment needs to be replaced in the storage areas and golf bags provided.

Closed circuit cameras (CCTV) operate throughout the Club, except in the lavatories: see our privacy policy for more information. Any unlawful activity within the Club may be reviewed for possible legal action.

A5. Damages

The Member or Guest agrees to pay for all damage to any Caddi Club property or equipment directly or indirectly caused by, or resulting from, in whole or in part, any act, omission, negligence or fault of the Members, Guests, invitees or other participants in the booking. For the avoidance of doubt, this excludes damage to golf balls, golf tees and drinking glasses.

A6. Liability

Neither the Club nor the Company will accept liability for any damage or loss to a Member’s or Guest’s personal property brought into the Club’s premises. All activities are undertaken at the Member’s or Guest’s own risk.

Neither the Club, the Company, nor their servants and agents shall be liable for personal injury sustained by Members or Guests whilst on the Club’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or the Club or any of their servants or agents.

Members and Guests who suffer an accident or injury on the Club premises must report the accident or injury, and the circumstances in which it occurred, to the Club’s management immediately.

A7. Health and safety warranty

Members and Guests must warrant and represent that they are in good physical condition and capable of engaging in exercise. If, through injury or another reason such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise, and confirm that they know of no medical or other reason why they are unable to engage in active or passive exercise, or why such exercise would be detrimental to their health, safety, comfort or physical condition.

Members and Guests shall not use any Club facilities whilst suffering from any infectious or contagious illness, disease or other ailment, or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections, where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of others.

We recommend that before using the Club you familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are not required to search the building, so it is the responsibility of each individual to follow the relevant instructions.

A8. Data protection

Your data privacy and security are important to us. Please refer to our privacy policy, which explains how we collect, store and handle your personal data.

A9. Cancellation of booking

Bookings are non-transferable and non-refundable, unless there is written agreement to the contrary. If any booking fees or charges incurred are not paid when they fall due, the Company reserves the right to temporarily refuse access to the Club until such time as full payment has been made. All bookings will be regarded as provisional until payment in full has been received, and if any fees or charges incurred are not paid prior to the booking, the booking may be terminated without notice.

Any postponement of confirmed and contracted business, or any Public Health Emergency declared by Public Health England, the Chief Medical Officer for England, or any law or action taken by the UK government or a UK public authority that directly affects the operation of the booking, will be considered as a cancellation. However, provided the revised date is agreed (subject to availability) and takes place within 12 months of the original date, payments already received by Caddi Club shall form a credit towards the future booking.

The Company shall have the right to suspend or withdraw Club privileges from any Member or Guest who, in their opinion, has abused privileges or conducted themselves in a manner deemed detrimental to the Club staff, its Members or other Guests. Such expulsion or suspension shall become effective immediately, and no reimbursement will be issued for the pro-rated portion of the unused booking.

The Club management, or a designee, shall have complete charge of the Club whilst on duty. Members and Guests may be expelled from the Club immediately if they display conduct which is, or is likely to be in the sole opinion of the Company, injurious to the character of the Club or the interests of the Members, other Guests and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid. An expelled Member or Guest forfeits all the privileges of the booking and all rights against the Company, will not be entitled to any refund, and must pay all amounts owed to the Company forthwith.

A10. Complaints

Members and Guests are encouraged to make any comment or complaint by email. Please include your contact details so that a member of the team can contact you to discuss it. Should you wish to discuss any issue in person, you can also request to speak to the Club management, who can be contacted through reception.

It is our aim to respond within 48 hours of receiving a comment or complaint. All written and verbal complaints are discussed at the Club’s management team meetings every week, and tracked until resolved.

B1. Introduction and definitions

In these Rules “the Company” means Caddi Group Ltd (and all of its subsidiary companies trading as Caddi Club) which provides the Club and its facilities for the benefit of the Members; “the Club” means Caddi Club; “Member” means a Club Member; “Rules” mean the terms and conditions of membership set out below.

It is a condition of membership that Members agree to pay the fees referred to in clause B2 and agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Members.

The Company has created these Rules for the mutual enjoyment of the Members and their guests. The enforcement of these Rules is for the good of all Members. No Member or guest will be judged on the basis of their race, gender, marital or civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.

B2. Membership and fees

Members must be at least 18 years of age.

There is a £180 joining fee. Every new membership includes a £99 swing evaluation and £100 of Club credit in the first month. The joining fee is payable when you join, so your first month is the standard monthly rate for your tier plus that fee, and the standard monthly rate applies from month two.

Membership payments are payable monthly in advance. The monthly subscription runs from the 1st of each month. Payment of monthly membership can only be made by Direct Debit from a UK bank account, and monthly instalments and additional monthly charges are debited between the 3rd and the 6th of each calendar month, or the next working day.

Members must keep the Club informed of their up-to-date contact details. All communications shall be presumed to have been received within 5 days of the postmarked date, or the sent date if by email.

All membership fees are reviewed annually, usually on the 1st of January. Members will be notified of any changes by email, giving one full calendar month’s notice.

The Company reserves the right to refuse a membership application from any applicant for any reason. Membership is non-transferable and non-refundable, unless there is written agreement to the contrary.

If any monthly fees or charges incurred are not paid when they fall due, the Company reserves the right to temporarily refuse the Member access to the Club until such time as full payment has been made. If any monthly fees or charges incurred are not paid within 30 days after they are due, the Club shall have the right to demand payment in full. If such amounts are not paid within 15 days after such demand, membership shall be terminated and the Club may pursue any rights it has to recover the unpaid amount. The Club reserves the right to refer any missed payments to a debt collection agency, and will charge a fee in respect of failed subscription payments and collection letters sent in respect of unpaid amounts.

Upon termination of membership, no refund of any admin fee, monthly fees or other fees shall be issued. To re-join the Club after a termination of membership, any unpaid subscriptions must be cleared, a new membership agreement completed, and the prevailing admin fee may be charged.

Should you wish to transfer your membership to a different venue, a transfer fee is payable and your monthly fee will be amended to reflect the rate at your new venue.

B3. Guest entry

Members may bring guests to the Club at no extra charge and with no limit on how often. Guests must be accompanied by the Member at all times. The practical limit is the bay itself: a Member bay seats four people, so a Member may bring up to three guests to any one session.

Guests do not need to be booked in advance. The Club reserves the right to refuse admission to any guest.

Members may bring a maximum of 3 guests per visit, unless arrangements have been made in advance. All guests during peak times must be a minimum of 18 years of age; guests under the age of 18 may only accompany Members during off-peak hours, which are Monday to Thursday, 7am to 5pm, as set out in clause A3.

Members are responsible for ensuring that their guests are aware of, and adhere to, these Rules. The Company reserves the right to refuse admission to any guest without explanation.

B4. Use of facilities and services

Club opening hours are fixed by the Company and are subject to change without prior notice. The Company may at any time close the Club’s premises or any part of them, without notice, in order to execute repairs, alterations or redecoration, to accommodate external events, to facilitate Club programmes, or to observe certain holidays.

Only members of staff or a nominated third party (the “Golf Professional”) may provide professional golf coaching services within the Club (“Lessons”). Members are requested to arrive at the Club for Lessons or social bookings 5 minutes before the official start time. The Golf Professional may refuse entry if a Member arrives later than the start time, or may ask any Member to leave a Lesson if they feel theirs, or another’s, safety or enjoyment is in jeopardy. The Company reserves the right to refuse entry to the Club’s premises at its absolute discretion.

It is the Member’s or guest’s responsibility to ensure that they are capable of undergoing any activity within the Club. All activities are pursued at the Member’s own risk. Whilst every effort has been made to ensure the accuracy of the Lessons booking schedule, the management reserves the right to cancel or reschedule Lessons after booking and at short notice, and the Lesson schedule may be amended during public holidays. Use of the Club’s bays and other facilities is at the Member’s or guest’s own risk, and under their own medical advice.

Proper attire, as determined by the Company, must be worn in the Club. Footwear must be worn at all times, and Members are requested to wear appropriate clean footwear.

Dogs are allowed in the Club with the Company’s prior approval. Smoking is not permitted anywhere in the Club. Only drinks purchased from the Club should be consumed within the Club. No alcoholic beverages or drugs of any kind may be brought into the Club, and violation of this rule will result in immediate expulsion from the Club and may result in termination of membership. Members and guests shall not use the Club’s facilities whilst heavily under the influence of alcohol or drugs; in the event they do so, this is entirely at their own risk.

Mobile phones are allowed in the Club, however Members cannot take photos or videos of other Members, and are asked to be considerate of other Members when using a mobile phone. Be considerate of others: loud or abusive language will not be tolerated.

Club property, including golf clubs, balls and tees, is provided as a courtesy to Members during Club usage only. Removal of Club property from the premises may result in the termination of membership privileges and legal action.

Member simulator sessions require 24 hours’ notice to have credits returned in full; inside 24 hours the session is used. Lessons follow the sliding scale set out above. If a Member fails to attend without providing notice, the Club reserves the right to retain the credit for the appointment.

Members are required to leave bays clean and tidy. As a courtesy to other Members and for health and safety reasons, equipment needs to be replaced in the storage areas and golf bags provided. Any unused Lesson or Club credit cannot be refunded or carried forward at the end of the month.

Closed circuit cameras (CCTV) operate throughout the Club, except in the bathrooms: see our privacy policy for more information. Any unlawful activity within the Club may be reviewed for possible legal action.

B5. Liability

Neither the Club nor the Company will accept liability for any damage or loss to a Member’s or guest’s personal property brought into the Club’s premises. All activities are undertaken at the Member’s or guest’s own risk.

Neither the Club, the Company, nor their servants and agents shall be liable for personal injury sustained by Members or their guests whilst on the Club’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or the Club or any of their servants or agents.

Members or guests who suffer an accident or injury on the Club premises must report the accident or injury, and the circumstances in which it occurred, to the Club’s management immediately.

B6. Member’s health and safety warranty

Members and guests must warrant and represent that they are in good physical condition and capable of engaging in exercise, and must notify a member of the Club management immediately of anything that affects this, so that their notes and Lesson programme can be updated or medical clearance obtained.

If, through injury or another reason such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise, and confirm that they know of no medical or other reason why they are unable to engage in active or passive exercise, or why such exercise would be detrimental to their health, safety, comfort or physical condition.

Members shall not use any Club facilities whilst suffering from any infectious or contagious illness, disease or other ailment, or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections, where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Members.

We recommend that before using the Club you familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are not required to search the building, so it is the responsibility of each individual to follow the relevant instructions.

B7. Data protection

Your data privacy and security are important to us. Please refer to our privacy policy, which explains how we collect, store and handle your personal data.

B8. Cancellation of membership

The membership cancellation notice period is one month from the date that the request for cancellation is made. Requests for membership cancellations must be submitted by email to fore@caddi.club. You will receive an email confirmation within 2 working days: until you receive this email the cancellation is not valid. Verbal instructions to amend or cancel a membership cannot be accepted; all requests must be in writing, including by email. Please do not send a cancellation request by post.

Memberships can only be cancelled if subscription collection is active. Monthly fees and prepaid fees are not refundable. Ex-members wishing to re-join the Club will be asked to settle any unpaid balance from the previous membership.

Members wishing to transfer to a venue that is currently in pre-sale can only do so once that venue is open. They cannot join during pre-sale whilst already a Member.

The Company shall have the right to suspend or withdraw Club privileges or membership from any Member who, in their opinion, has abused privileges or conducted themselves in a manner deemed detrimental to the Club staff or its Members. Such expulsion or suspension shall become effective immediately, and no reimbursement will be issued for the pro-rated portion of unused monthly fees.

The Club management, or a designee, shall have complete charge of the Club whilst on duty. Members may be suspended or expelled from the Club immediately if they display conduct which is, or is likely to be in the sole opinion of the Company, injurious to the character of the Club or the interests of the Members and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid. An expelled Member forfeits all the privileges of membership and all rights against the Company, will not be entitled to any refund of their subscription, and must pay all amounts owed to the Company forthwith.

B9. Freezing membership

It is not possible to freeze membership of the Club. Absent Members may downgrade their membership for the duration of the period that they are away. Upon their return, if they wish to upgrade again, they will be required to pay the membership rate at the time of the upgrade, if this is not the same as the rate they were paying prior to downgrading.

The Club requires one month’s notice if Members wish to downgrade their membership. The minimum downgrade period is one month, however you can upgrade your membership again at any time. Monthly subscription payments will recommence automatically at the end of an absent period.

B10. Complaints

Members and guests are encouraged to make any comment or complaint by email. Please include your contact details so that a member of the team can contact you to discuss it. Should you wish to discuss any issue in person, you can also request to speak to the Club management.

It is our aim to respond within 48 hours of receiving a comment or complaint. All written and verbal complaints are discussed at the Club’s management team meetings every week, and tracked until resolved.

B11. General

The Company may assign the benefit of the Membership Agreement to a third party at any time without notice to the Member. A person who is not party to the Membership Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of it.

The Company may communicate with Members by email and by SMS, as set out in our privacy policy. Members are required to leave the practice and social bays at the official time of closing. Once a year our venues may have to close over a weekend for general maintenance.

B12. Club credit

Any credit added to a membership account cannot be exchanged wholly or in part for cash. A credit is worth 30 minutes and must be used in its entirety; credits may be booked back to back for longer sessions but may not be split into shorter increments. A simulator credit used at a super off-peak time may be honoured as a full hour: that is a benefit the Club applies, not an entitlement, and it is not applied automatically when you book. The Club reserves the right to amend or withdraw the validity of credit without prior notification. Credit is non-transferable.

Member credits are valid for 1 month, and memberships must be active for credit to be redeemed. Please note that credit can take up to 1 week to be added to a Member’s account once membership renews.

Any unused Lesson sessions or simulator session credit cannot be refunded once you leave the Club, and cannot be carried forward at the end of the month.

B13. Club visit rules

1. Practice, Lessons and taster sessions at Caddi Club can be booked online.
2. Members are restricted in their use of the Club only by opening hours and their membership type.
3. Only one activity can be booked at the same chronological time, including Lessons and simulator sessions.
4. If you change your mind, member simulator sessions can be cancelled up until 24 hours before the start for a full return of credits; inside that, the session is used. Lessons follow the sliding scale set out above.
5. You can move a bay booking to another time right up until it starts. Once the start time has passed the session is yours and cannot be moved, so if you cannot make it, cancel it before it begins or speak to the team.
6. Moving to another time on the same day, worth the same as the one you booked, costs you nothing and is not treated as a cancellation, because you have given nothing up. If the new time is worth more you simply pay the difference in credits, exactly as if you had booked that time to begin with.
7. Moving to a time worth less than the one you booked does give something up, and the cancellation terms apply to that difference and to nothing else. More than 24 hours before the time you booked, the difference comes back to you. Inside 24 hours it does not, so a same-day move from a peak slot to an off-peak one keeps your session but the difference in credits is used.
8. Moving to a different day is treated as a cancellation and a new booking, and the cancellation terms apply to the whole booking. With more than 24 hours’ notice that costs you nothing and the new time is charged as normal, subject to the limit below. Inside 24 hours we will not move it for you, because it is a cancellation: cancel the booking and make a new one, so it is recorded properly. That is the case whether or not the booking cost you any credits.
9. You can always bring a booking forward, and you can push it back, so long as the new time does not give you more notice than you have already given us. Our cancellation terms are graded by how far ahead you tell us, so moving a booking further out would turn a late change of mind into an early one, and it is not early for anyone else. If the time you want is further out than that, cancel and book again instead.
10. You will always be shown what a move costs before you confirm it, and nothing moves until you say yes.
11. Three late cancellations or no-shows in a calendar month will suspend your account. A suspended account can still make bookings, but can no longer cancel them, so a session you then miss is forfeit. Suspension does not lift on its own; contact the team to have it removed.
12. This policy maximises the number of slots available to Members.

B14. Lesson booking rules

1. Payment terms: all Lessons with Caddi Club must be paid for in advance.
2. Expiry dates: Lesson packs must be used within 12 months of purchase. All lesson credits are valid for 12 months from the date of purchase. The validity period is also stated at the point of purchase.
3. If you cancel a booked Lesson with less than 12 hours’ notice, or fail to attend, you will be charged for the session. Between 12 and 24 hours’ notice, half the value is returned.
4. We encourage you to arrive at your Lesson 5 minutes before the start, to get set up.
5. If you are late for your Lesson, Lesson time will be reduced accordingly. If you are more than 20 minutes late, the Lesson may be cancelled and marked as redeemed.
6. If for any reason we need to cancel your Lesson with less than 24 hours’ notice, or your Golf Professional is more than 10 minutes late for your session, you will receive a replacement Lesson free of charge.
7. If your allocated Golf Professional is on holiday, absent, or leaves the business, the Club Manager will assist in allocating you an alternative suitable Golf Professional to take over your Lessons.
8. If you cancel your membership, or your membership is terminated due to arrears, you will not be refunded for any unused Lessons.

C1. Event booking details

1.1. All bookings will be regarded as provisional until a signed copy of these Terms & Conditions has been received from the Client, along with a non-refundable deposit for the required services (as set out in clause 2.4 below), and only if accepted by Caddi Club will the booking be confirmed.

1.2. Caddi Club is not under any obligation to continue holding provisional bookings beyond the given option date (usually five working days from the time of booking), if these have not been received. For the purposes of this Agreement, “working days” shall mean Monday to Friday inclusive.

1.3. All booking details must be confirmed with Caddi Club within 10 working days of the booking date. Any amendment requests raised thereafter will be regarded as “Unconfirmed Changes” unless approved in writing by Caddi Club prior to the booking date.

C2. Price and payment

2.1. All prices quoted by Caddi Club may be amended when agreed with the Client, and the Client will reasonably consider any errors or omissions, or where an increase is caused by a change in circumstances beyond the reasonable control of Caddi Club.

2.2. Any query arising from an invoice must be notified to Caddi Club in writing by the Client within five working days of the date of the invoice receipt. Failure to comply will render the full invoice payable on the due date.

2.3. It is strictly the responsibility of the representative of the Client confirming the booking to inform all relevant parties of the payment terms, as set out by Caddi Club.

2.4. The total fee payable (including VAT), as quoted and agreed in the written proposal, of any event shall be payable on confirmation of the order.

2.5. Additional expenses. Any additional expenses or fees resulting from changes made by the Client, that have not been quoted in the agreed proposal but are subsequently incurred by Caddi Club, will be invoiced separately after the event. Payment will be due within five working days of presentation, and any queries thereon must be raised within three working days of presentation. Caddi Club will agree any additional expenses or fees with the Client prior to these being incurred.

2.6. Damages. The Client agrees to pay for all damage to any Caddi Club property or equipment directly or indirectly caused by, or resulting from, in whole or in part, any act, omission, negligence or fault of the Client or any of the Client’s guests, invitees or other participants in the booking. For the avoidance of doubt, this excludes damage to golf balls, golf tees and drinking glasses.

2.7. Unconfirmed changes. Any unconfirmed changes resulting from amendments made by the Client, that have not been quoted in the agreed proposal but are subsequently requested by or expected from the Client and not confirmed by Caddi Club, will not be the responsibility of Caddi Club.

2.8. Late bookings. Should a booking be made within 20 working days of the event date, payment in full will be required to secure the event.

2.9. Methods of payment. Unless stated otherwise, payment will be taken by Direct Debit upon confirmation of the booking, and a confirmation of payment will be emailed to the Client. To pay by another method, please call us on +44 (0)20 4547 5215, quoting your event date and the Client name; bank details will be provided. The Client must inform Caddi Club in writing, preferably by email, of any bank transfers.

C3. Cancellation

3.1. This clause applies where the Client (a) cancels the entire event, (b) cancels partial use of the facilities for the event, or (c) reduces the duration of the event, as a result of which the contracted value is reduced.

3.2. Should an event be cancelled, the following cancellation charges will apply, and extend to the total charge, which includes any private venue hire, bay hire, golf tuition and pre-booked food and beverage charges. In addition, the Client will settle any third-party charges incurred by Caddi Club on the Client’s behalf.

• More than 120 working days before the event: Nil
• 120 to 61 working days before the event: 50%
• 60 to 31 working days before the event: 80%
• 31 working days or less before the event: 100%

3.3. All cancellations must be received in writing, including by email, from the Client, and will be deemed to take effect from the date of receipt.

3.4. Caddi Club reserves the right to cancel the Client’s booking if there has been a change of more than 40% of the Client’s original contract. Written notification will be sent to the Client.

3.5. Any postponement of confirmed and contracted business, or any Public Health Emergency declared by Public Health England, the Chief Medical Officer for England, or any law or action taken by the UK government or a UK public authority that directly affects the operation of the event, will be considered as a cancellation in accordance with the above cancellation charges. However, provided the revised event date is agreed (subject to availability) and takes place within 12 months of the original event date, payments received by Caddi Club from the Client shall form a credit towards the future event. Should any postponement costs be incurred by Caddi Club, the Client will be notified and these costs will be deducted from the amount held as credit.

C4. Liability

4.1. On some events, the activities that the Clients will undertake may be inherently dangerous, although all guests are fully supervised throughout. As such, neither Caddi Club nor its employees or agents shall be liable for any damage, loss, delay or expense caused to the Client, its employees, agents, licensees or invitees, or any other persons attending the event, except insofar as it results from the negligence of Caddi Club or breach of contract. Please note that during particular events and on certain activities it may be necessary to request individuals to sign a liability waiver on the day of the event (although the same does not purport to exclude liability for damage to personal property of the Client’s employees or staff, or property damage caused to the Client’s property, or personal injury arising as a result of the negligence of Caddi Club), in which instances Caddi Club agrees to indemnify and hold the Client harmless against all such claims.

C5. Force majeure

5.1. Caddi Club shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, and breakdown of plant or machinery, and Caddi Club shall be entitled to a reasonable extension of its obligations.

C6. Severance

6.1. If any term or provision of these Terms & Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions shall continue in full force and effect as if these Terms & Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

C7. Governing law

7.1. These Terms & Conditions shall be governed by and construed in accordance with the law of England, and the parties hereby submit to the exclusive jurisdiction of the English courts.

D1. Buying a gift card

Gift cards are sold in any amount from £25 to £1,000. You pay the face value and nothing else: there is no purchase fee, and there is nothing to top up on arrival.

Gift cards are delivered by email. A card bought for immediate delivery is sent within minutes of payment. A card scheduled for a future date is sent on that date, at the time of day it was bought.

D2. Using a gift card

A gift card spends like money at Caddi Club: on bay time, Lessons, food and drink. It may be used as part payment, and any balance left over stays on the card for a future visit.

Gift cards cannot yet be used in the online checkout. For a Pay & Play bay, call Fulham, Waterloo or Wimbledon with your preferred date and time and we will take the card over the phone, subject to availability. For a Lesson, food or drink, present the card at any of our four venues.

D3. Validity, cancellation and refunds

A gift card is valid for 12 months from the day it is bought. The expiry date is stated in the email that carries the card, and we will send a reminder before it runs out.

You may cancel a gift card within 14 days of buying it and receive a full refund, provided none of it has been spent. That is your right under the Consumer Contracts Regulations. After those 14 days, or once any part of the card has been spent, a gift card is non-refundable.